MEC ImpactReport 2024 flipBook v1.0 single pages - Flipbook - Page 18
Patient care
Prioritising patient support
Moorfields were able to
part of Moorfields’ care,
demonstrate how much all
ensures that patients have
these services are valued.
access to these essential
Combined with the demand,
services at key and often
they made the strategic
hugely vulnerable times.
decision to establish key roles
as part of the permanent
services structure. This included
the ECLO coordinator which
was made into a permanent
position - supporting the
continued improvement and
expansion of the ECLO team.
With the aim of investing
across the breadth of the
services provided, ECLOs were
Over 10 years, the
team delivered
emotional support
to 1,000s of patients
each year
deployed across the entire
Moorfields network providing
a cohesive and consistent
approach to this specific
support service and ensuring
This critically important
increased reach to a greater
step of making these roles a
number of patients.
The team helps more
than 1,000 patients a
sustainable and integrated
year to complete the
Helping patients to thrive
In 2015, more than 80% of blind
certificate of vision
This service has been
and partially sighted people in
brilliant, I would have been
the UK were not being offered
lost by myself.
formal counselling by their
eye clinic after diagnosis [4].
But Moorfields stood in stark
contrast to this. With the
patient support services now
impairment (CVI)
embedded, patients are offered
support when needed: one-toone emotional, psychological
and practical support to
support them in living with
sight loss.
Moorfields’ ECLOs are also
supporting clinicians in the
96% of patients felt
reassured after
accessing support
services at Moorfields
running of 11 condition-specific
patient support groups across
the Moorfields network giving
patients access to a community
98% of patients who
accessed support services
of peers experiencing the same
challenges as them.
in the hospital said they
Patients have hailed the
would recommend them
Moorfields’ support services
to anyone suffering from
as a huge help during an
sight loss.
immensely difficult time.
With all the information and advice you have shown
me how to think in a different, more positive way
93% said that the
knowledge and
support they received
significantly helped
them to access the
community support
they needed
